How to handle IP location mismatch

If you select an IP from a specific country / city in the panel, but the location shown on the target website or a third-party IP checker is different (for example, a different city, state, or even a neighboring country), please refer to the explanations and steps below.

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1. Common “IP location mismatch” scenarios

Typical examples:

• You select “United States · New York” in the dashboard, but the IP checker shows “United States · New Jersey / Connecticut”.
• The city shown on the checker is different from what is labeled in the panel, but still within the same country / state.
• Different IP detection websites show different cities or ISP names for the same IP.
• Some target websites show messages such as “Service not available in your region” or display an unexpected location.

These situations do not necessarily mean that the IP is invalid. In many cases, they are caused by differences between IP databases or the target website’s own risk-control logic.

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2. Why does IP location mismatch happen?

1. IP databases are not synchronized
   Each IP lookup site (IP databases and geolocation services) uses different data sources and update frequencies.
   For the same IP, site A may label it as “New York” while site B labels it as “New Jersey”.

2. Border cities or one exit covering multiple cities
   Some ISP data centers are located near state or city borders, and their actual network exit may cover multiple cities.
   Different databases may choose different city names for the same exit, while the country and general region remain correct.

3. Residential / mobile / dynamic IP characteristics
   Home broadband, mobile networks, and some residential IPs are often labeled with a broader area (for example, “California” or “Kanto region”).
   City- or district-level details may not be very precise, and updates may be delayed.

4. Target websites using their own risk-control databases
   Some websites use in-house IP reputation / blacklist databases with custom rules.
   This may cause the country to be correct but the city to be different, or even mis-classify the IP as another region.

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3. Recommended self-check steps

✅ Follow the steps below to quickly determine where the issue comes from.

1. Cross-check the IP on multiple sites

   • Use at least 2–3 different IP lookup websites to check the same IP.
   • If most sites show the same country with only minor city differences, this is usually within normal tolerance.

2. Make sure no extra proxy / VPN is layered on top

   • Turn off any local VPN, browser proxy extension, or system-level proxy.
   • Ensure that only our proxy IP is in use to avoid location confusion caused by cascading proxies.

3. Try another browser or clear cache

   • Use an incognito / private window to open the IP checker again.
   • Clear browser cache and cookies, then retest, to avoid seeing outdated data.

4. Test other IPs in the same region

   • If you have multiple IPs, switch to other IPs in the same country and test again.
   • If most IPs show normal locations and only a few are significantly off, the issue may be with those specific IP entries.

5. Test in your real business scenario

   • Log into the target website and check:
     • Whether you can access / log in normally;
     • Whether there are any obvious regional restrictions or incorrect language / currency settings.
   • If only the checker site shows a different city but your business use is unaffected, you can generally continue using the IP without concern.

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4. What is considered a “normal deviation”?

In most cases, the following situations have little impact on real-world usage and can be treated as normal:

• The country is correct, but the city alternates between nearby areas (for example, New York / New Jersey / neighboring cities).
• Different IP lookup websites show slightly different cities, but all are within the same country / state.
• ISP names differ (for example, due to mergers or rebranding), but the overall region is similar.

In these cases, most target websites make decisions based mainly on country or large region, and minor differences in city names generally do not affect login or operations.

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5. When should I contact support?

Please contact support if any of the following occurs:

1. Clearly wrong country

   • You select “United States” in the panel, but most IP checkers show “Canada / Mexico / another country”.
   • You select “Japan”, but the IP is shown as “Singapore / Korea / another country”.

2. Location error is blocking your business

   • The target website refuses login, ordering, or payments due to location restrictions.
   • You frequently see warnings such as “Service not available in your region” or similar risk-control prompts.

3. Serious deviation across many IPs

   • For the same country or plan, a large number of IPs show as being in another country or are unusable.
   • The problem persists even after switching multiple IPs / nodes.

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6. Information to provide when contacting us

To help us investigate more efficiently, please provide the following when you reach out to support:

• The plan name / country / city you purchased
• The IP / port experiencing issues (you may partially mask the IP in screenshots)
• Screenshots of:
  • IP lookup websites showing the detected location;
  • Error messages or restriction pages from the target website.
• Time of occurrence and your usage scenario (for example: e-commerce admin login, advertising platform, etc.)

Based on the details you provide, we will check the IP labels, routing, and availability. If needed, we can replace the IP or suggest alternatives to keep your business running smoothly.