XOProxy Privacy Policy
Last updated: January 17, 2025
This Privacy Policy explains how XOProxy ("XOProxy", "we", "us", or "our") collects, uses, discloses, and protects information in connection with our website, dashboard, APIs, and related services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy and our Terms of Service. If you do not agree with this Privacy Policy, you must not use the Services.
1. Scope and Responsibility
This Privacy Policy applies to information we collect when you:
- Visit our website or documentation site;
- Register for and use an XOProxy account;
- Purchase or use our proxy services;
- Communicate with us (for example, via email or support channels).
XOProxy is operated by:
Company: VELOCITY WAVE LIMITED
Address: RM A07, 1701-02 NEW TREND CENTRE, 704 PRINCE EDWARD RD EAST, SAN PO KONG, HONG KONG
If you have any questions about this Privacy Policy, you can contact us at support@xoproxy.com.
2. Information We Collect
We collect different types of information in order to operate our Services, process payments, maintain security, and improve user experience.
2.1 Information You Provide to Us
You may provide information to us directly, including:
- Account information – such as your name, email address, login credentials, and contact details.
- Billing and payment information – such as billing address and limited payment-related information (processed through third-party payment processors; we do not store full payment card numbers).
- Communication data – such as support requests, emails, feedback, or other messages you send to us.
- Verification/KYC information (if applicable) – such as documentation or basic details we may request to verify your identity or comply with legal requirements.
2.2 Information We Collect Automatically
When you access or use the Services, we may automatically collect certain information, including:
- Usage data – such as the pages you visit, the time and date of your visit, the time spent on pages, clickstream data, and other usage details.
- Log data – such as IP address, browser type and settings, device type and operating system, language preferences, and other technical information.
- Service and network logs – including connection timestamps, bandwidth usage, traffic volumes, and other technical metrics related to the use of our proxy services.
We generally do not monitor or analyze the specific websites or content you access through the proxies, except as required for security, abuse prevention, billing, or legal compliance.
2.3 Cookies and Similar Technologies
We use cookies and similar technologies to:
- Maintain your login session and account security;
- Remember your preferences and language settings;
- Analyze traffic and usage trends to improve the Services.
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of the Services.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate the Services
- Creating and managing your account;
- Delivering proxy and related services;
- Processing transactions and payments.
To secure and protect the Services
- Detecting and preventing fraud, abuse, security incidents, and illegal activities;
- Investigating misuse or network abuse;
- Enforcing our Terms of Service and other policies.
To communicate with you
- Responding to your inquiries and support requests;
- Sending important service-related notices, such as changes to terms or security alerts.
To improve and develop the Services
- Monitoring usage and performance;
- Analyzing trends and user behavior in aggregate form;
- Developing new features and service offerings.
To comply with legal obligations
- Meeting applicable legal, tax, accounting, and regulatory requirements;
- Cooperating with law enforcement or government authorities when required.
We process personal data only where we have a valid legal basis to do so, which may include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as securing and improving the Services).
4. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following situations:
Service Providers and Business Partners
We may share information with trusted third-party vendors and service providers who perform services on our behalf, such as:- Payment processing;
- Cloud hosting and infrastructure;
- Customer support tools;
- Analytics and monitoring.
These third parties are only authorized to use your information as necessary to provide services to us and are bound by appropriate confidentiality obligations.
Compliance with Laws and Legal Requests
We may disclose information if we believe in good faith that such disclosure is reasonably necessary to:- Comply with any applicable law, regulation, legal process, or governmental request;
- Protect the rights, property, or safety of XOProxy, our users, or the public;
- Enforce our Terms of Service or other agreements;
- Detect, prevent, or address fraud, security, or technical issues.
Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business assets. We will take reasonable steps to ensure that any such successor entity is bound by obligations consistent with this Privacy Policy.With Your Consent
We may share your information with third parties when you explicitly consent to such sharing.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- For the duration of your account being active;
- As required to provide the Services and maintain business records;
- As required by applicable law (for example, tax and accounting obligations);
- As necessary to resolve disputes and enforce our agreements.
When personal data is no longer needed for the purposes for which it was collected, we will take reasonable steps to delete, anonymize, or securely store it in a form that no longer identifies you, unless we are required by law to retain it for a longer period.
6. Data Security
We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures may include:
- Encryption in transit (such as HTTPS/TLS) for data exchanged between your browser and our servers;
- Access controls and authentication mechanisms;
- Monitoring and logging of security-relevant events;
- Regular updates and maintenance of our systems.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal data, which may include:
- Access – the right to request a copy of the personal data we hold about you;
- Correction – the right to request that inaccurate or incomplete data be corrected or updated;
- Deletion – the right to request that we delete your personal data, subject to certain legal or contractual restrictions;
- Restriction – the right to request that we restrict the processing of your personal data in certain circumstances;
- Objection – the right to object to certain types of processing, including direct marketing;
- Portability – the right to request a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
To exercise any of these rights, or if you have any questions about your rights, you can contact us at support@xoproxy.com. We may need to verify your identity before responding to your request.
You may also:
- Update your account information directly via your account settings, where available;
- Opt out of marketing emails by following the unsubscribe instructions in those emails. Please note that we may still send important service-related notices that you cannot opt out of.
8. International Transfers
As a Hong Kong–based company, we may process and store information in Hong Kong and in other countries where we or our service providers operate. These locations may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will implement appropriate safeguards (such as contractual protections) to ensure that any cross-border transfers of personal data provide adequate protection.
9. Third-Party Links and Services
Our website and Services may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third-party websites or services.
We are not responsible for the privacy practices, content, or security of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites or services you visit or use.
10. Children’s Privacy
The Services are not directed to children, and we do not knowingly collect personal data from children under the age of 18 (or the age of majority in your jurisdiction). If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete such information.
If you believe that a child has provided personal data to us, please contact us at support@xoproxy.com.
11. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.
Where required by law, we will notify you of material changes (for example, by email or a notice on our website). Your continued use of the Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.
If you do not agree with any changes, you should stop using the Services and, if applicable, close your account.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact us at:
Company: XOProxy Email: support@xoproxy.com